How today’s businesses are using partnerships to improve the customer experience

When managed properly, strategic business partnerships can improve the overall customer experience. Getty Images Businesses today are turning to partnerships to improve the customer experience‚Ķ And for good reason. According to a PwC customer experience study, 73% of global consumers consider customer experience a key influencer in their purchasing decisions. Even more telling, 43% are … Read more

Customer experience is the most in-demand business skill this year

The demand for online business and technical skills is increasing. Getty A leading e-learning provider has released its list of the most popular courses, featuring data analytics, cloud, and customer experience (CX) management. While the demand for analytics and cloud is predictable, it’s worth noting that the focus is increasingly on customer experience as organizations … Read more